I would like to sign in as a:
retail client
individuals, small business, smaller orders
or
corporate client
sporting clubs, schools, medium / large business, larger orders
 

terms & conditions

At rrepp our goal is to provide to you an exceptional service, combined with an exceptional product. All our products are both Fairtrade & Environmentally conscious, with our supply chains every step of the way also taking immense pride in their work. We want nothing more than for you to be 100% happy with the product you are purchasing.

Delivery charges & procedures

All prices shown on our website are in Australian dollars. They include GST in our Retail Shop, and exclude GST in our Corporate Shop. All orders from our retail shopping cart will be dispatched to your chosen address within 5 working days, and for security, will be delivered via registered post or courier. A flat rate of only $10.00 will be charged for all online retail orders Nationally. International order delivery charges will be costed on an order by order basis but will generally be in the range of $35.00. And international customers will be responsible for local taxes and charges. Delivery times and costs for bulk orders from our corporate shop will be estimated at time of order, once again depending on order size.

What if your order is not in stock?

We will contact you immediately if the product you have ordered is not in stock, and let you know when you can expect delivery. Our products are meticulously handcrafted from sustainable businesses overseas, so our orders can take a number of weeks to complete and arrive into Australia. We can discuss options with you at the time.

Refund / Exchange policy

At rrepp we want nothing more than for you to be happy with your unique purchase. Our business partners who hand make our products, have strict quality control procedures, as we do here in Australia, that are followed through on all finished products. This is to ensure that all goods arrive to you in perfect condition. But if you are not happy with your purchase for whatever reason, please just send the item back to us WITHIN 7 DAYS of receipt, via registered mail or express post. Pending product availability, we will immediately resend a new product to you.